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Lesson 18 min

AI Strategy

Find where AI actually creates value in your business.

What you will learn
  • Mapping your value chain for AI
  • Spotting high-volume, error-tolerant tasks
  • Avoiding 'AI for AI's sake'

Explanation

Good AI strategy starts with the business, not the technology. Map your value chain and look for steps that are high-volume, repetitive, and tolerant of small errors (where 90% accuracy with a human check is fine).

Those are where AI pays off fastest — support triage, document summarising, drafting, lead scoring. Avoid high-stakes, zero-tolerance steps for early projects.

The goal is measurable business impact, not a flashy demo.

Real-world use

A company that automated first-line support replies (high volume, human-reviewed) saw faster wins than one chasing a moonshot autonomous agent.

Common mistakes
  • Adopting AI because it's trendy rather than because it solves a costly, repetitive problem.
Practice

List three repetitive tasks in your work and rank them by volume and error tolerance.

Knowledge check
0/1 answered

1. Which task is the best early AI candidate?

Answer all questions to check.